Can I always choose which funeral director will deliver my funeral?
The option to choose your funeral director depends on the plan you buy and whether your preferred funeral director is included within the funeral plan provider's network.
Here are the most common scenarios:
Can I choose a funeral director who is outside the funeral plan provider's network?
If the funeral director you want is outside the funeral plan provider's network, the funeral plan provider will sometimes approach your preferred funeral director to see if they will take on the plan. Your preferred funeral director's willingness to accept the plan will depend on the terms of the funeral plan you want to buy and the following:
Why might I want to choose the funeral director?
You may be comforted by the fact that you will be cared for by a funeral director you've used before or one who has been recommended by someone you trust.
If getting your preferred funeral director means that you have to sacrifice the funeral plan you want and select a different plan, be aware that by the time your funeral is needed the funeral director may have retired, the funeral home may have changed hands, or you may have moved some distance away so you wouldn't have the services of your preferred funeral director anyway. Rest assured, a funeral plan provider chooses the funeral directors in their network carefully. The plan provider's reputation depends upon it.
Can I change the funeral director that's been appointed by the plan provider?
If you're not keen on the funeral director that has already been appointed or those funeral directors on the shortlist, it may be possible to choose another one. Check the terms of your plan. If you're still not happy with your options, you could cancel your plan. Providing you do this in writing within the cancellation period (of up to 30 days), you will get a 100% refund.
At face value, this seems like the obvious and easiest way to purchase your plan. However, there are a couple of things you should bear in mind:
Some advice if you do decide to go directly to the funeral director
Choosing a prepaid funeral plan gives you the final say over your final journey. Finding the right funeral director is an important part of that process. Selecting a funeral director included in the plan provider's network takes the worry and hassle away from finding the right one. At Before You Go, we help you make informed decisions about every aspect of your funeral and help you find the funeral plan that's right for you. Leave great memories, not loose ends.