Before You Go is a trading style of Before You Go Limited, the data controller of your personal data. Before You Go is a funeral and life planning comparison site and broker service.
“data controller” means a person who (either alone or jointly or in common with other persons and organisations) determines the purposes for which and the manner in which any personal data are, or are to be processed.
We are committed to protecting and respecting your privacy and will comply with all applicable data protection laws in all our dealings with your personal data.
As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. In this privacy statement we explain how and why we collect and use your personal data, which is information relating to an identified or identifiable living person. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’).
This Privacy Notice was last updated on 5 August 2021. We reserve the right to make changes to this policy.
1. About Us
2. Our contact details
For all matters relating to Before You Go:
Call: 02920 099 200 Email: firstname.lastname@example.org
Write: Before You Go, Neptune Court, Vanguard Way, Cardiff, CF24 5PJ, United Kingdom
3. About the types of personal information we collect
We will only collect information for the purpose of providing you with our services, such as a quote, processing your application, or sending you information.
The information we may collect includes the following:
Personal information so that we can identify who you are, eg. your name.
Personal information so that we can contact you, eg. your home address, your email address and your contact telephone numbers.
Personal information so that we can help you find a product or service, eg. details about a prospective pre-paid funeral planholder’s date of birth and home address.
Technical personal information, eg. how you browse our Website and the devices and technology you use to browse our Website.
Occasionally we may collect personal information from third party sources, who are legally permitted or required to disclose your personal information, or who will have received your consent to pass your personal information to us.
We do not knowingly collect personal information relating to children under the age of 18.
4. How we use your personal information and why
We may process and share your personal information with our panel of advertisers, preferred partners and data providers for certain legitimate business purposes, which include some or all of the following:
reply to your enquiry;
send you information you have requested;
send you triggered emails, updates and marketing information when you opt-in, such as offers, products, services and other information we believe may be helpful to you;
fulfil your call back request;
notify you of attempts to fulfil calls to action, such as a call back request;
provide you with a suitable service and product quote;
find the details of your quote and fulfil the service;
save you time in relaying details of the products and services you have enquired about;
request that you complete a review regarding the quality of the product purchased or the service you received from the provider
process applications for products and services you have enquired about;
to notify you about any changes to our service;
for quality control and testing purposes;
to answer queries or resolve any complaints raised by you, our panel of advertisers, preferred partners or data providers;
send our panel of advertisers, preferred partners, or data providers notifications of Site usage;
to identify and prevent fraud;
to enhance the security of our network and information systems;
to better understand how people interact with us;
to determine the effectiveness of our promotional campaigns and marketing;
to continually monitor and improve our services to you;
conduct internal research (such as by analysing market trends and customer demographics) to develop the products and services which we offer.
The processing of your personal information is necessary so that we can
provide our services to you in accordance with our Website proposition, terms and conditions;
validate sales and for audit purposes, and ensure we are remunerated when you buy a product or service from a third party via our Website;
comply with any regulatory requirement or marketing agency agreements;
The sharing of your personal information with a limited number of data providers is necessary so that we can
deliver a more User-friendly and intuitive price/ product comparison, and information experience;
auto-populate relevant fields for a better User experience.
Without processing your personal information in this way, we would be unable to deliver our services to you and free of charge.
5. The lawful basis in which we process your data
Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest, as long as it is fair and balanced and does not unduly impact the rights of individuals.
We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection use of personal data could potentially have on individuals’ rights. Our databases contain primarily business data which is used to help people in the UK and promote UK businesses and such activities are unlikely to affect the fundamental rights and freedoms of individuals concerned. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.
In the event you request any services and or goods from us, we will rely on our contractual relationship to process your personal data to provide such services and or goods to you. In certain circumstances we may also rely on a specific consent provided by you for the processing of your personal data.
You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease communication with you. If you wish this to happen email: email@example.com
6. How we collect personal information
We collect personal information from using the following methods:
When you directly give it to us (“Directly Provided Data”), such as when you contact us; register an account with us; interact with our Website or other online methods of advertising; compare products or services via our Website, online chat, via our telephone service; choose to provide feedback; take part in any of our other marketing and promotional initiatives; when you buy anything from us.
When our system collects data as you use our website (“System Collected Data”), such as information about your computer, including where available your IP address, operating system and browser type, for system administration and to prevent fraudulent access to our partner-only areas and use of our data.
The cookie(s) we use are:
Name of Cookie
Name of Provider
This cookie is used to distinguish unique Users by assigning a randomly generated number as a client identifier. It is included in each page request in a Site and used to calculate visitor, session and campaign data for the Sites analytics reports.
This cookie identifies the browser session while it happens. The cookie is deleted as soon as the session ends, meaning when the user leaves the website.
This cookie establishes whether the user is a returning or first time visitor. This is done simply by a yes/no toggle - no further information about the user is stored. This cookie has a lifetime of 90 days.