2.  Our contact details

For all matters relating to Before You Go, email:  hello@beforeyougo.love  or write to Before You Go,  Neptune Court, Vanguard Way, Cardiff, CF24 5PJ, United Kingdom

3.  About the types of personal information we collect

We will only collect information for the purpose of providing you with our services or sending you information. 

The information we may collect includes the following: 

Personal information so that we can identify who you are, eg. your name. 

Personal information so that we can contact you, eg. your home address, your email address and your contact telephone numbers. 

Personal information so that we can help you find a product or service.

Technical personal information, eg. how you browse our Website and the devices and technology you use to browse our Website. 

Occasionally we may collect personal information from third party sources, who are legally permitted or required to disclose your personal information, or who will have received your consent to pass your personal information to us. 

We do not knowingly collect personal information relating to children under the age of 18.  

4.  How we use your personal information and why 

We may process and share your personal information with our panel of advertisers, preferred partners and data providers for certain legitimate business purposes, which include some or all of the following: 

reply to your enquiry; 

send you information you have requested; 

send you triggered emails, updates and marketing information when you opt-in, such as offers, products, services and other information we believe may be helpful to you; 

fulfil your call back request; 

notify you of attempts to fulfil calls to action, such as a call back request; 

educate you; 

provide you with a suitable service and product quote; 

find the details of your quote and fulfil the service; 

save you time in relaying details of the products and services you have enquired about; 

request that you complete a review regarding the quality of the product purchased or the service you received from the provider;  

process applications for products and services you have enquired about; 

to notify you about any changes to our service; 

for troubleshooting; 

for quality control and testing purposes; 

to answer queries or resolve any complaints raised by you, our panel of advertisers, preferred partners or data providers; 

send our panel of advertisers, preferred partners, or data providers notifications of Site usage; 

to identify and prevent fraud; 

to enhance the security of our network and information systems; 

to better understand how people interact with us; 

to determine the effectiveness of our promotional campaigns and marketing; 

to continually monitor and improve our services to you; 

conduct internal research (such as by analysing market trends and customer demographics) to develop the products and services which we offer.  

The processing of your personal information is necessary so that we can:  

provide our services to you in accordance with our Website proposition, terms and conditions; 

validate sales and for audit purposes, and ensure we are remunerated when you buy a product or service from a third party via our Website; 

comply with any regulatory requirement or marketing agency agreements.

The sharing of your personal information with a limited number of data providers is necessary so that we can:

deliver a more User-friendly and intuitive information experience; 

auto-populate relevant fields for a better User experience. 

Without processing your personal information in this way, we would be unable to deliver our services to you and free of charge. 

5.  The lawful basis in which we process your data 

Legitimate interests. 

Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data.  The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest, as long as it is fair and balanced and does not unduly impact the rights of individuals.  

We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection use of personal data could potentially have on individuals’ rights.  Our databases contain primarily business data which is used to help people in the UK and promote UK businesses and such activities are unlikely to affect the fundamental rights and freedoms of individuals concerned.  We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.   

In the event you request any services and or goods from us, we will rely on our contractual relationship to process your personal data to provide such services and or goods to you.  In certain circumstances we may also rely on a specific consent provided by you for the processing of your personal data.  

You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease communication with you.  If you wish this to happen email:  hello@beforeyougo.love

6.  How we collect personal information  

We collect personal information from using the following methods: 

When you directly give it to us (“Directly Provided Data”), such as when you contact us; register an account with us; interact with our Website or other online methods of advertising; via our Website, online chat, via our telephone service; choose to provide feedback; take part in any of our other marketing and promotional initiatives; when you buy anything from us. 

When our system collects data as you use our website (“System Collected Data”), such as information about your computer, including where available your IP address, operating system and browser type, for system administration and to prevent fraudulent access to our partner-only areas and use of our data. 

7.  Cookies 

In common with providers of online services, we use cookies (text files placed on your computer) to collect visitor information, such as the pages you visit.  You can opt out of providing visitor information by disabling cookies in your web browser. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu. 

The cookie(s) we use are: